FAQ
check out our FAQ section for answers to common inquiries about our products, services, and policies. We’re here to help
About Our Cinnamon
What variety of cinnamon do you offer?
We exclusively offer Ceylon cinnamon
What is Ceylon cinnamon, and how does it differ from other types of cinnamon?
Ceylon cinnamon, also known as “true cinnamon” (Cinnamomum verum), is a premium variety from Sri Lanka. It has a delicate, sweet flavor and contains lower coumarin levels than Cassia cinnamon, making it a healthier choice. Its thin, multi-layered bark and light brown color distinguish it from other types
Where does your cinnamon come from?
Our cinnamon is grown and harvested from our own estates in Karandeniya, Sri Lanka. We take pride in maintaining high-quality cultivation practices to ensure the best Ceylon cinnamon for our customers
Do you source your cinnamon from other suppliers?
No, we do not source from external suppliers. All of our cinnamon comes directly from our own estates in Sri Lanka, allowing us to maintain strict quality control and ensure the authenticity of our product
How long does your cinnamon last, and what is the best way to store it?
Store your cinnamon in a cool, dry place away from direct sunlight, preferably in an airtight container to maintain its freshness, aroma, and flavor. Properly stored, Ceylon cinnamon can last up to 2–3 years while retaining its quality
Is your cinnamon organic, GMO-free, and gluten-free?
We are proud to grow our cinnamon using organic farming practices and are actively pursuing organic certification. As you may know, this process is lengthy and costly, but we are committed to achieving it in the near future. Our cinnamon is Non-GMO certified and is processed in facilities that adhere to strict allergen-free and gluten-free standards
Do you add any additives or preservatives to your cinnamon?
No, our cinnamon is completely pure and natural. We do not add any preservatives, artificial flavors, or additives—just high-quality Ceylon cinnamon in its natural form
Is your packaging eco-friendly and recyclable?
Yes, our packaging is eco-friendly and fully recyclable. We are committed to sustainability and use materials that minimize environmental impact while keeping our cinnamon fresh and well-preserved.
Shipping & Order Management
Which countries do you ship to?
We currently ship to the USA, Canada, Australia, the United Kingdom, Ireland, Singapore, Malaysia, Indonesia, and the Philippines. We’re working on expanding our shipping destinations and will be adding more countries soon!
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s tracking page
My tracking number isn't working, what should I do?
New tracking numbers can take up to 24-48 hours to activate from the time you receive your shipping confirmation. If it's been more than 48 hours and your tracking number still isn't working, contact us and we'll help get you a status update!
How long will it take for my order to arrive?
Please allow 2-3 business days for order processing and shipping. Delivery times will depend on the location & shipping option chosen
I haven't received my order/shipping confirmation email?
If you haven't received an email confirmation yet, check your spam folder. Some email providers might mark our emails as spam. If that doesn't work, contact us. We'll help update you on your order status. To ensure delivery to your inbox
How to change or report an issue with an order?
Since the turnaround times on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us ASAP upon realizing that something may be wrong with your order. We will try to do our best to make sure you’ll get what you need.
Payments & Refunds
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Discover, and Diners Club as payment methods
Do you offer returns/exchanges?
Unfortunately, we are unable to accept returns. However, if you experience any issues with your order, we are always here to make it right!